What is the estimated delivery time?
We will proceed with your order as soon as we receive the complete payment transaction and order details of your purchases. You items will arrive at your doorstep within 2-4 WORKING days, this is inclusive of time for us to pack, prepare and ship out your items. You will receive your tracking number via email once your parcel been shipped out.
I can’t track my order on courier tracking page. What I need to do?
If you are unable to track your package on the courier tracking page, your parcel might have just been handover to our respective courier partner. The tracking information with our logistic partners will be available within 24 hours after shipping.
Please contact us at firstname.lastname@example.org with your order number and the item’s details if you are still unable to track your parcel by the following business days after item has been shipped out. We will assist you to resolve the issue with immediate action.
How do I track my order status?
You can track your order online 24 hours/7 days by following these steps:
What shipping options does Hypergear Malaysia offer?
We choose DHL as our main courier company due to their best track record in logistics management. However, if customer experience any bad experience with our official appointed courier company, Hypergear is willing to use your suggestion on alternative courier companies.
What are the shipping fees/rates?
We provide free shipping for any purchase above RM 50 and any purchase below RM 50 will be charged shipping fee based on country and zone.
I received an incomplete order, what should I do?
Please notify us immediately so we can assist you promptly. We will push to deliver it to you as soon as possible without any charges incur. You can reach us through our hotline 1700-81-7377 during weekday from 8.30 am to 6.00 pm.